We're here to help you
We value your feedback and are here to help with any questions or concerns you may have about Byte. Our team is committed to providing excellent support and ensuring you have the best experience possible with our portfolio tracking and analysis platform.
MQL Development Ltd
Email: info@mqldevelopment.com
Website: https://mqldevelopment.com
Response Time: We typically respond within 24-48 hours
Prefer to send us a message directly? Fill out the form below and we'll get back to you as soon as possible.
Note: This contact form is for general inquiries. For urgent technical support or subscription issues, please email us directly at info@mqldevelopment.com.
You can connect your exchange accounts through the app's settings. Navigate to the Binance or Coinbase section in the app menu, and follow the instructions to securely connect your API keys.
Subscriptions are managed through the Apple App Store. You can view, modify, or cancel your subscription in your Apple account settings.
We aim to respond to all inquiries within 24-48 hours during business days (Monday-Friday).
Refund requests are handled directly by Apple through the App Store. Please contact Apple Support for refund inquiries.
Absolutely! We welcome feature suggestions and feedback. Please use the contact form above to share your ideas.
Please use the contact form above and include as much detail as possible, including your device model, macOS version, app version, and steps to reproduce the issue.
Yes, your API keys are encrypted and stored securely on your device. We never transmit your API keys to our servers. All exchange connections are made directly from your device to the exchange APIs.
The free version includes basic chart viewing, limited symbol tracking, AI Chat access, and basic portfolio features. Premium features include unlimited charts, full portfolio tracking, exchange integrations, heatmaps, screeners, and more.
Our support team is available:
For technical issues, please include the following information in your message: